Effective Date: 01 October 2025

At NOverdue (Pty) Ltd, we understand the importance of protecting our clients’ business and customer information. This Privacy & Confidentiality Policy explains how we collect, use, protect, and safeguard all information entrusted to us.

1. Confidentiality Commitment

All information shared with NOverdue is treated as strictly confidential.

We will never disclose, sell, or share your data with third parties without your written consent, unless required by law.

Our staff and contractors are bound by signed Non-Disclosure Agreements (NDAs) to protect your data.

2. Information We Collect

In the course of providing credit management services, we may collect:

Business and customer details (names, contact info, account details).

Financial records (invoices, statements, bank remittance information, age analysis).

Communication records related to payment follow-ups.

3. How We Use Your Information

Your data will only be used for the purpose of:

Managing your accounts receivable process.

Contacting your customers on your behalf (as agreed).

Preparing reports such as age analysis, DSO reports, and cash flow forecasts.

Improving our services to better support your business.

4. Data Security

All electronic files are stored securely with password protection.

Sensitive data is transmitted using encrypted channels (where applicable).

Access to client information is strictly limited to authorized personnel only.

5. Agreements & NDAs

Before commencing any services, NOverdue will sign a Confidentiality Agreement / NDA with each client.

This ensures mutual protection and defines how information will be handled.

6. Your Rights

You have the right to:

Request a copy of the data we hold on your business.

Request corrections or updates to any inaccurate data.

Request that your information be deleted once services are terminated (unless retention is required by law).

7. Contact Us

If you have any concerns or questions about how your data is handled, please contact:

📧 Email: info@noverdue.com
📞 Phone: 073 812 3080
🏢 Address: 111 Lapwing Avenue, Arenapark, Chatsworth